Contact the Editorial Team About Casino Content
Need to get in touch with the Casino Bonus Guide Au editorial team? Here’s how to reach us — and what to expect when you do.
How to Reach Us
The only contact channel for Casino Bonus Guide Au is email:
We aim to respond to all legitimate enquiries within a few business days. If your message concerns a correction to a published article, please include the page URL and the specific detail you believe is inaccurate — this helps our editors verify and act on it quickly.
What to Write to Us About
- Corrections and factual errors in our reviews, guides or news articles
- Editorial questions — suggestions for topics, feedback on our coverage, requests for clarification
- Partnership and cooperation enquiries — advertising, content collaboration and similar proposals
What Not to Write to Us About
Please do not use this address for account issues, deposits, withdrawals or disputes with any gambling operator. Casino Bonus Guide Au is an informational publication, not a casino operator — we do not hold player accounts or process payments, and we cannot intervene in disputes between players and operators.
If you are chasing funds from an unlicensed or offshore operator, keep every screenshot, reference number and timestamp from your interactions — but contact the operator directly and, where appropriate, the regulator in your state or territory. Be aware that offshore casinos operate outside Australian consumer-law protections: there is no ombudsman access, no court jurisdiction, and Australian authorities will not assist in recovering funds from them.
Gambling-Related Harm
If gambling is causing you financial stress, relationship strain or distress, please do not write to us about it — we are not a support service. Instead, visit our Responsible Gambling page for information about help services available in Australia, including BetStop, the National Self-Exclusion Register, which lets you exclude yourself from all licensed Australian online and phone wagering operators in a single step.
One important caveat: BetStop covers only licensed Australian operators. It does not block or close accounts with offshore casinos, and self-exclusion cannot be shortened during the first three months — removal requires a statutory declaration under the statutory process.
A Note on Licensing
If you contact us about an operator you believe is acting improperly, include the licence number they display. We encourage readers to verify licence numbers against the regulator’s public register rather than trusting footer badges, and to treat mismatched or expired numbers as red flags. Suspected unlicensed online gambling operators can be reported to the relevant state or territory regulator.
Casino Bonus Guide Au editorial team — last updated: 24 September 2026